Returns Policy

Standard Returns Policy (all direct website purchases)

We hope that you are fully satisfied with your order but should you be unhappy with your purchase please email us immediately within 3 days of delivery. A replacement or refund will be provided for the total value of the goods ordered provided they are returned:

  • In their original condition & packaged securely in their original packaging
  • Within 7 days (UK) of purchase and before the date of the wedding
  • For international customers, returns accepted within 14 days of purchase in their original packaging and before the date of the wedding
  • The returner is responsible for paying return postage and no postage or shipping costs will be refunded, except where the item is proven to be faulty


Tiararama Couture and Customised Product Returns Policy

Due to the bespoke nature of these products, all completed pieces are photographed and sent to the customer for approval.  Approval of this image is taken as acceptance of the piece.  All pieces are photographed prior to dispatch as proof of completion and condition.  Returns are only accepted on the following exceptional basis:

  • The piece has been damaged in transit and we must be contacted on the day of receipt
  • The piece is faulty and we must be contacted on the day of receipt
In these exceptional circumstances we are happy to replace the order or refund to the value of the order less deposit provided they are returned
  • In their original condition & packaged securely in their original packaging
  • Within 7 days (UK) of purchase and before the date of the wedding
  • For International Customers, returns accepted within 14 days of purchase in their original packaging and before the date of the wedding
  • The returner is responsible for paying return postage and no postage or shipping costs will be refunded, except where the item is proven to be faulty
If you have any questions regarding our returns policy please contact us on info@tiararama.co.uk or on 0845 3703110



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